Ticketing Office Assistant Manager (TST, HKSAR)

  • Tsim Sha Tsui
  • Normal Working Hour (8.8-hour), including 1-hour meal break
  • Degree Holder with 4 yrs+ Arts Administration or IT

Job requirements:

  • Degree holder
  • Chinese Language & English Language: Level 3 or above in HKDSE OR equivalent
  • At least 4 years of FT working experience, prefereably in the field of arts administration or information technology; including at least 3 years of hands-on experience in operating computerized ticketing system, e.g. Urban Ticketing System (URBTIX)
  • Good interpersonal and supervisory skills, customer oriented and detail-minded
  • Good command of spoken and written English and Chinese and good typing skills including Chinese and English
  • Good computer knowledge and proficiency in application of MS office and Photoshop


  • To conduct research on different system and other new system features/ functions available or popular in the market and analyse their applicability to the new system
  • To be responsible for preparing test cases and performing user acceptance tests and reporting bug-fixing items of URBTIX
  • To assist in vetting function specifications and commenting system prototypes
  • To communicate with new system contractor for matter arising in the course of developing of the new system
  • To assist in refining the accounting procedures, terms and conditions , notice, security and privacy statements on websites and mobile app, and other related administrative tasks
  • To organize a series of briefing / training sessions with major stakeholders and/ or arts groups to collect users’ views on new system features/ functions and assist Manager in carrying out on-going development and enhancement in respect to the feedback of the users
  • To consolidate the operational guidelines for staff of ticketing office, outlet and call centre
  • To be responsible for event set-up works, new seating templates, new ticket layout templates for hirers/ sponsors events
  • To provide sevices to relevant URBTIX users in all ticketing matters
  • To act as Duty Manager to oversee the opeartion of the Ticketing Office
  • To perform any other duties as assigned by senior officers

Interested parties, please complete your name, email, job title, expected salary and attach your detailed resume in MS-Word Format.

Further discussion about this role, please Whatsapp : 9526-4101 (Ms. SUNG) for further enquiries.

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