Ticketing Office Assistant Manager (TST, HKSAR)

Job requirements:

Degree holder
Chinese Language & English Language: Level 3 or above in HKDSE OR equivalent
At least 4 years of FT working experience, prefereably in the field of arts administration or information technology; including at least 3 years of hands-on experience in operating computerized ticketing system, e.g. Urban Ticketing System (URBTIX)
Good interpersonal and supervisory skills, customer oriented and detail-minded
Good command of spoken and written English and Chinese and good typing skills including Chinese and English
Good computer knowledge and proficiency in application of MS office and Photoshop

Responsibilities:

To conduct research on different system and other new system features/ functions available or popular in the market and analyse their applicability to the new system
To be responsible for preparing test cases and performing user acceptance tests and reporting bug-fixing items of URBTIX
To assist in vetting function specifications and commenting system prototypes
To communicate with new system contractor for matter arising in the course of developing of the new system
To assist in refining the accounting procedures, terms and conditions , notice, security and privacy statements on websites and mobile app, and other related administrative tasks
To organize a series of briefing / training sessions with major stakeholders and/ or arts groups to collect users’ views on new system features/ functions and assist Manager in carrying out on-going development and enhancement in respect to the feedback of the users
To consolidate the operational guidelines for staff of ticketing office, outlet and call centre
To be responsible for event set-up works, new seating templates, new ticket layout templates for hirers/ sponsors events
To provide sevices to relevant URBTIX users in all ticketing matters
To act as Duty Manager to oversee the opeartion of the Ticketing Office
To perform any other duties as assigned by senior officers

Interested parties, please complete your name, email, job title, expected salary and attach your detailed resume in MS-Word Format.

Further discussion about this role, please Whatsapp : 9526-4101 (Ms. SUNG) for further enquiries.

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